At Cirkul (accessible via drinkcirkuls.us), your satisfaction is our top priority. We want you to love our flavored beverage solutions. If you are not entirely satisfied with your purchase, we are here to help with a transparent, straightforward return process.
Our policy lasts 30 days. If 30 days have gone by since the date of your delivery, unfortunately, we cannot offer you a refund or exchange.
1. Return Eligibility Conditions
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, un-opened, and in the same condition that you received it.
- The product must be in its original packaging (including all flavor cartridges or components where applicable).
- You must provide the receipt or proof of purchase (such as your order confirmation email).
2. Return Fees & Return Shipping Costs
| Fee Type | Cost to Consumer | Details |
|---|---|---|
| Restocking Fee | $0.00 (Free) | We do not charge any restocking or administrative fees for returns. |
| Return Shipping | $0.00 (Free) | We will provide a prepaid shipping label via email for all valid returns within the US. |
3. How to Initiate a Return
Please follow these precise steps to return your order. Do not send items back without contacting us first, as they will not be recognized by our logistical facility:
- Contact Us: Email our support team at [email protected] with your Order Number and full name.
- Receive Your Label: Once approved, we will email you a prepaid return shipping label and instructions.
- Pack & Ship: Securely pack the item, attach the prepaid label to the package, and drop it off at the designated carrier location.
4. Designated Return & Customer Service Address
To maintain absolute transparency with our users and Google Merchant verification, please note our structural address allocation:
Physical Return & Mail Service Address: 3620 Queen Palm Dr, Tampa, FL 33619, United States
Customer Service Hours: Monday to Friday, 10:00 AM – 5:00 PM (Eastern Time / ET)
*Note on Address Structure: All physical packages, customer return processing, and operational inventory management are exclusively handled at our Tampa, Florida facility listed above. For regulatory compliance, our individual site identity administrator is registered under the personal/legal representative address: [请在此处填写管理人的实际名字] – [请在此处填写管理人的实际地址]. All final legal liability and operations remain integrated under the drinkcirkuls.us brand.
5. Refund Processing Timeline
Once your return package is received at our Tampa warehouse and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (VISA, MasterCard, JCB, or AMERICAN EXPRESS) within 5 to 7 business days, depending on your bank’s processing cycles.
6. Damaged or Defective Items
If your package arrives damaged, leaking, or if you receive the wrong product flavor, please take a photo of the issue and contact us immediately at [email protected]. We will dispatch a brand-new replacement immediately at zero additional cost to you.
If you have any further questions regarding our return policies, please do not hesitate to contact our official support desk at [email protected].